As Consultant:

“Melissa is exceedingly effective in leading strategic discussions, guiding conversations from abstract to tangible sustainable results. She enjoys diagnosing problems/opportunities, recognizing the humanity of the issues to be tackled and supporting teams and individuals as they navigate towards desired solutions.” – Shannon Morris, Consultant & Coach

As Trainer & Speaker:

(from evaluations when asked what was the best thing about the session): “The instructor was very knowledgeable and really cared about what she was presenting!” – “I love the fact that the training was interactive.” – “The presenter, she was passionate and personable, and was vulnerable and open herself.” – “The presenter! She was awesome, and super friendly.”

As Coach:

"Melissa heard what I was saying and what I was almost saying, and asked the questions that let me find my way through to the heart of the issue. She is caring and insightful, and was an authentic advocate for my vision and my joy in my work and my life.” – (name withheld to protect confidentiality)

What People Say About Me ...

More about me ...

I have more than 20 years of experience helping mission-driven healthcare and education organizations improve organizational culture, experience, and communications. I have been a Co-Active Coach for more than four years.

I am passionate about listening, analyzing and responding to different types of feedback to create transformational change so organizations and individuals better reflect their mission, vision, and values.

My experience:

Healthcare executive for more than 10 years leading strategic design; project planning; leader and staff training; grassroots champion development; and implementation of strategies and programs to support cultural transformation and improved experiences for patients, families, guests, employees, and physicians. Responsibilities included leveraging qualitative and quantitative data from a variety of patient-satisfaction survey tools and other measures to implement targeted, interdisciplinary quality-improvement strategies.

Communications and public relations specialist for 10 years advising, crafting and delivering internal and external messaging, including media relations and crisis management.

My credentials:

B.S. in Journalism from Ball State University in Muncie, Ind.
Co-Active Coach through the Coaches Training Institute (CTI)
Quality Improvement Essentials Course, a partnership between Children’s National Health System and Nationwide Children’s in Columbus, Ohio
Lean Healthcare Certificate Program from the Jack C. Massey Graduate School of Business

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